Terms Of Service/ Cancellation Policy

Purchasing Online means you understand and agree to the following:

Colour scheme may vary with seasons and availability of flowers throughout the year. We aim to match your chosen look, letting the designer choose if needed. For best results, order  flowers 5 days in advance.

Wedding Orders need 2 months notice with down payment upon agreement. Remaining payment due a week before event.

Orders during Peak Seasons such as Valentines Day or Mother's Day may incur a Cancellation Fee or offer Rescheduling or In-store Credit if cancellation email request is received 5 days prior to the scheduled delivery or pickup date.

At Peak Seasons such as Valentine's or Mother's Day, colour scheme and designs are NOT guaranteed. When the colour scheme and design is not available when order is for next day delivery, we will advise customers within the first 24 hours that we will make our best effort to create an arrangement based on the availability of flowers, or either an in-store credit or rescheduling on a different day is available.

It is the recipient’s responsibility for the after care of the flowers by making sure the water is topped up daily and placed in a cool spot away from draft and direct sunlight. 

CANCELLATION POLICY:

Cancellation requests must be made via email. 

A Cancellation Processing Fee applies to all orders.

Requests for Rescheduling or In-Store Credit are accepted if received 5 days before the scheduled delivery or pickup date.

Orders with immediate or next-day delivery cannot be canceled.